Frequently asked questions

 
 
 

Frequently Asked Questions

 
We’ve heard plenty of questions since our founding in 1995. However, there are a few questions that come up repeatedly. We’ve put together a list of answers to some of the most frequently asked questions we’ve been asked. If your question is not on this list, contact us so we can help.
 
 
 
Do I have to take my car to the dealer to keep my new car warranty?
 
You do not have to take your car to the dealer to keep your new car warranty.
Because we are qualified mechanics and use genuine parts on Logbook Servicing, your warranty won’t be affected (as stated by the ACCC). We also try to go above and beyond to look after you and your car.
There are some occasions where your vehicle is still under certain in-house warranties where you would be required to use the dealer. If you are unsure, a simple phone call to your dealer can clear this up.
Since repair shops work with warranty companies, they can provide this information to you as well.

 
 
 
Are aftermarket parts as safe and effective as original equipment parts?
 
How will I know when my car needs maintenance?